Policies

Payless Pet Products

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Policies

Our fish antibiotics and fish anti fungal products are for fish use only. Not for human consumption. They do work for many infections in fish and aquarium algae treatments, but not all. Because of the nature of the product it may not work on all infections or algae issues. Because of this we do not accept returns on used product.

We do have many satisfied customers with healthy fish and algae free aquariums!

Payment Options:

Shipping:
Packages are shipped daily Monday thru Friday by the United States Postal Service.

USA orders are shipped by the United States Postal Service 1st Class Mail which includes delivery confirmation, Priority Mail which includes delivery confirmation and $50 insurance, Express Mail which includes delivery confirmation or signature confirmation and $100 insurance. We can not be held responsible after package is scanned as delivered.

International orders (Out of the USA) are shipped by the United States Postal Service International Express Mail or United States Postal Service 1st Class International Mail. We can not be held responsible for items confiscated by customs.

*Signature confirmation can be requested for an additional fee. Contact us for details.
*Insurance can be requested, fees will apply. Contact us for details.
*We can not be held responsible for packages lost or damaged by USPS. If the optional insurance was purchased contact the post office and file a claim.

Note: Lost packages scanned as delivered are not covered by USPS insurance.

We can not be held responsible after package is scanned as delivered.

We do have cameras in our shipping department and do take inventory daily to insure that all orders are accurate.

Returns:

We do accept returns if the product is returned in the condition shipped, not used with no seals broken. Returns must be made within 14 days. We will pay return shipping in most cases shipped by USPS 1st Class Mail. Once it is returned we will mail a check for the shipping fee. Please package in a sturdy box or the packaging it was shipped in. Please do not package in an envelope or padded envelope to prevent damage upon return shipping. Enclose a copy of the email invoice. Send to the return address that is listed on the shipping label.

If there is an issue with your purchase please contact us and reply to the email address on your order. We will resolve all issues. Things can be worked out.

Safe and Secure:

When viewing the address bar or web browser if it reads https versus http it means verified safe and secure. We are an https site which is verified safe and secure.